Parsha Service Agreement

1. Agreement & order forms

You accept this Agreement when you check a box or click to accept it, when you sign an order form that refers to it, or when you install, access or pay for the Service. If you accept for a business, you confirm that you are authorized to bind it. You must be at least 18 years old.

Some purchases, such as Enterprise plans and invoiced orders, are made under a written order form, quote or invoice (an “Order Form”). If an Order Form conflicts with this Agreement, the Order Form controls, but only for that order. This Agreement controls over the Terms of Use. Our Privacy Policy explains how we handle personal information.

2. The Service

The Service may include:

• the Parsha Workstation desktop software for Windows and macOS;
• the web console at app.parsha.io;
• display and screen players;
• the Host Hub, the guest-facing tools that let event guests interact and pay from their phones;
• AI Producer, voice and other AI features;
• streaming, camera and media tools;
• updates, documentation and support.

Your plan, license or Order Form sets which features are included and how many computers and screens you may use. The pricing page shows these entitlements when you buy.

We improve Parsha continuously and may add, change or retire features. We will not materially reduce the core functionality of a paid plan during a term you have already paid for. Features marked beta, preview, early access or “coming soon” are provided as is, may change or be withdrawn, and are excluded from any service commitment.

3. Accounts & users

You need an account to use the Service. You may invite team members as users with roles such as admin, operator and viewer. You are responsible for:

• everything done under your account;
• keeping sign-in details, API keys and devices secure;
• making sure your users follow this Agreement.

Tell us promptly at info@socialangerlabs.com if you suspect unauthorized use. Accounts may not be shared outside your organization. You may not use the Service to run events for others under a plan that does not allow it.

4. Plans, licenses & fees

4.1 Subscriptions

Plans are billed monthly or annually, in advance. Subscriptions renew automatically for the same period at the then-current price unless you cancel before the renewal date. You can cancel anytime in your billing settings; cancellation takes effect at the end of the current period. Fees already paid are non-refundable, except as required by law or stated in an Order Form.

4.2 Perpetual licenses and maintenance

A perpetual license lets you use the versions of the Workstation software released while your license is in good standing and your maintenance is current. It comes with maintenance (updates and support) for the period stated at purchase, renewable each year. If maintenance lapses:

• you keep the right to use the last version released before the lapse, on the licensed number of computers;
• you stop receiving updates;
• you lose access to cloud-dependent features, such as the Host Hub, cloud relay, cloud sync and hosted AI tools, until you renew.

4.3 Event passes, add-ons and founding pricing

An event pass gives the access described at purchase for the stated number of days, starting when you activate it. Add-ons extend a plan or license and end with it.

Founding pricing is available for a limited number of Customers. It stays locked only while that plan or maintenance renews without a gap; if you cancel or let it lapse, you lose it.

4.4 Price changes, taxes and payment

• Price changes. We may change prices with at least 30 days’ notice, effective from your next renewal. Locked founding prices do not change while they remain locked.
• Taxes. Prices exclude taxes. You are responsible for sales, use, VAT, GST and similar taxes, other than taxes on our income. We collect them where required.
• Payment. Payments are processed by Stripe. You authorize us to charge your payment method for all fees when due. If a payment fails, we will notify you and may suspend paid features 14 days after that notice until the payment is made. Invoiced amounts are due within 30 days of the invoice date, unless the Order Form says otherwise.
• Billing disputes. Raise any good-faith billing dispute within 60 days of the charge.

5. Host Hub & guest payments

The Host Hub lets you sell extras to your event guests, such as song requests, dedications, on-screen photos, AI creations and experiences.

• You are the seller. Guest payments are charges made directly on your own Stripe account. You are the merchant of record, and you are responsible for what you offer, how you describe it, and what you deliver.
• Stripe account. To accept payments, you must open a Stripe account through the Service and accept the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe, not Social Anger Labs, holds your funds and pays them out to you. Stripe decides payout timing, verification and reserves. You authorize us to share information about you and your transactions with Stripe, and to create charges and fees on your Stripe account as this Agreement describes.
• Platform fee. For each guest payment, Social Anger Labs collects a platform fee, deducted automatically from that payment: 5% on Solo, Pro and standalone Host Hub plans, 3% on Venue plans, or the rate in your Order Form. Stripe’s processing fees are charged to your Stripe account separately. Platform fees are not refunded when you refund a guest, unless the law requires it.
• Refunds and disputes. You are responsible for:
  • guest refunds, chargebacks and disputes, with their fees and losses;
  • telling guests your refund policy and how to contact you;
  • complying with consumer-protection, pricing, gratuity and age-restriction laws;
  • any sales or other taxes due on your guest sales.
  Tax tools in the Service assist you, but they do not replace your own tax obligations.
• Prohibited items. You may not use the Host Hub to sell anything Stripe’s restricted-business list prohibits. You also may not use it for alcohol, tobacco, cannabis, gambling or lotteries without the licenses and age checks the law requires.

6. AI features

• Your provider keys. Parsha’s AI features run on AI provider accounts you connect, for example Anthropic, OpenAI or xAI. You pay those providers directly under your agreements with them, and you are responsible for following their terms and usage policies. Charges, outages, rate limits and content restrictions set by your providers are outside our control.
• Outputs. AI output (text, voice, images, video, mixes, scoreboards and production decisions) is generated automatically. It can be inaccurate, inappropriate or similar to other output. As between you and us, you own the output you generate, as far as the law allows ownership. You are responsible for reviewing it before it goes on screen, on air or on stream, and for how you use it.
• Autonomy. Features such as the AI Producer, AI DJ and voice MC can act on their own while live. You control whether they are on and what they are allowed to do. Keep a person able to take over during every event.
• Your content choices. Within the law and your AI providers’ policies, you decide what content your shows use. The Service moderates guest submissions separately, according to the settings you choose.

7. Your content & guest data

7.1 Your content

“Customer Content” means the media, playlists, scenes, graphics, recordings, prompts, settings and other material that you, your users or your guests put into the Service. You own your Customer Content. You grant Social Anger Labs a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, transform and display it, but only as needed to provide, secure and support the Service. You are responsible for your Customer Content and for having the rights to use it.

7.2 Guest data

When guests use the Host Hub at your events, you control the personal information collected from them (“Guest Data”), such as names, phone numbers, photos, messages and purchases. We process Guest Data on your behalf and under your instructions, as your service provider or processor, and we do not sell it. You are responsible for:

• giving guests any required privacy notice;
• getting any consent the law requires, including for photos, text messages and marketing;
• posting clear notice at the venue where cameras, microphones, audience-analysis features, recording or live streaming are in use;
• complying with laws that apply to that data, including biometric-privacy laws such as the Illinois Biometric Information Privacy Act and laws on recording.

Do not enable features that analyze faces or voices where you have not met these requirements. Do not knowingly collect personal information from children under 13 through the Service. Enterprise Customers may request a data processing addendum.

7.3 Usage data and security

We may collect technical and usage data about how the Service performs. We use it to operate, secure and improve Parsha, and we may share it only in aggregated or de-identified form that does not identify you, your guests or your events. We maintain reasonable administrative, technical and physical safeguards for Customer Content and Guest Data. If we learn of a security incident that affects your data, we will notify you without undue delay.

8. Music & media rights

Parsha is a production tool. It does not license music, video, lyrics, artwork or broadcasts to you. You are solely responsible for obtaining every license and permission your events need, for example:

• public-performance licenses (such as ASCAP, BMI, SESAC and GMR, or the venue’s own licenses);
• synchronization and karaoke rights;
• rights for sports footage and data;
• releases from performers and people who appear on camera;
• compliance with the terms of streaming platforms such as YouTube, TikTok and Twitch.

Features that find, import, stream or analyze media do so on your instructions and under your responsibility. We may remove content, or disable access to it, when we receive a valid infringement notice.

9. Acceptable use

You will not, and will not let anyone else:

• use the Service in violation of law or third-party rights, or in the ways prohibited by the Terms of Use;
• copy, modify, decompile or reverse engineer the software, except as the law expressly permits despite this restriction;
• get around license checks, computer or screen limits, or usage limits;
• resell, sublicense or rent the Service, or offer it as a service bureau, unless an Order Form allows it;
• interfere with the Service, or with other customers’ use of it;
• use the Service to build a competing product;
• send unsolicited messages to guests, or text guests without the consent the law requires.

10. Live events, support & availability

• Your event, your responsibility. You are responsible for:
  • the planning, staffing, safety and legal compliance of your events;
  • the hardware, networks and internet connection you use;
  • having a backup plan in case a computer, connection, service or feature fails.
  The Service is not designed for emergency announcements, life-safety systems or any use where a failure could cause death, injury or environmental damage.
• Support. We provide support by email, and through any other channels your plan includes, with commercially reasonable efforts.
• Availability. We aim for high availability of the cloud service, but do not guarantee it. An uptime commitment or service credits apply only where an Order Form includes them. We may perform maintenance and will try to schedule planned downtime outside typical event hours.
• Third-party services. Parsha works with services we do not control, such as Stripe, Clerk, AI providers, streaming platforms, content-delivery networks and Amazon Web Services. We are not responsible for their availability or their acts.

11. License & ownership

Subject to this Agreement and payment of the fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license during your term (or, for perpetual licenses, as Section 4.2 describes). The license lets you:

• install and use the Workstation software on the number of computers your plan or license allows;
• use the Service for your internal business purposes and to produce your events.

Social Anger Labs and its licensors own the Service, the software, the documentation and all improvements, including any made using your feedback, and all related intellectual property rights. All rights not expressly granted are reserved. Third-party and open-source components are licensed under their own terms, which control for those components.

We may use your feedback without restriction or payment. We will name you as a customer, or use your logo, only with your permission.

12. Confidentiality

Each party will use the other’s non-public business, technical and financial information only for this Agreement, and will protect it with at least reasonable care. The obligation does not cover information that is or becomes public through no fault of the recipient, that the recipient already knew or developed independently, or that it received lawfully from a third party. A party may disclose information when the law requires, after giving the other party notice where the law allows. This obligation lasts three years after the Agreement ends, and for as long as the information remains a trade secret.

13. Warranties & disclaimers

Each party confirms that it has the authority to enter into this Agreement. You confirm that you have all the rights, licenses and consents needed for your Customer Content, your events and your use of Guest Data.

Except as expressly stated in this Agreement or an Order Form, the Service is provided “as is” and “as available.” To the fullest extent the law allows, Social Anger Labs disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted or error-free, that AI output will be accurate or appropriate, or that the Service will produce any particular revenue or result at your events.

14. Limitation of liability

To the fullest extent the law allows: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, or for event cancellation or interruption, even if advised of their possibility; and (b) each party’s total liability arising out of or related to this Agreement will not exceed the fees you paid Social Anger Labs under this Agreement in the 12 months before the event giving rise to the claim. Platform fees and payments to Stripe or AI providers do not count toward that amount.

These limits do not apply to your payment obligations, to either party’s indemnification obligations, to your breach of Section 9, or to liability that cannot be limited by law.

15. Indemnification

You will defend Social Anger Labs and its members, officers and employees against third-party claims, and pay resulting damages, settlements, fines and reasonable attorneys’ fees, arising from:

• your Customer Content;
• your events;
• your sales to guests, including refunds, chargebacks and taxes;
• your use of Guest Data;
• your music and media licensing;
• your use of AI output;
• your breach of this Agreement or the law.

We will promptly notify you of the claim and give you reasonable cooperation, at your expense. You may not settle a claim in a way that imposes an obligation on us without our written consent. Enterprise Order Forms may include additional indemnities from Social Anger Labs.

16. Term, suspension & termination

• Term. This Agreement lasts while you have an account or an active plan, license or Order Form.
• Termination by you. You may end it anytime by canceling and closing your account. Section 4 governs refunds.
• Termination for breach. Either party may end this Agreement if the other materially breaches it and does not cure the breach within 30 days of written notice. The cure period is 10 days for non-payment.
• Suspension. We may suspend access right away, with notice where practical, if your use:
  • creates a security risk;
  • violates Section 9 or the law;
  • exposes us to liability;
  • is required to be stopped by Stripe or a legal authority.
  We will restore access once the issue is resolved.
• Effect of termination. When the Agreement ends:
  • your right to use the Service ends, except the right to keep using a perpetual-license version under Section 4.2;
  • unpaid fees become due;
  • for 30 days you may export your Customer Content, after which we may delete it (backups are deleted on their normal schedule).
  Sections 4 (for amounts owed), 5 (for guest-sale obligations), 7, 8, 11 through 15, and 17 through 19 survive.

17. Arbitration agreement & class action waiver

This section affects your legal rights. Please read it carefully.

17.1 Informal resolution first

Before starting arbitration or a small-claims case, the party with a dispute must send the other a written notice. The notice must give the sender’s name, the account email and contact details, describe the dispute, and state the relief requested. Send notices to Social Anger Labs at info@socialangerlabs.com. We will send ours to your account email. Both parties will then negotiate in good faith for 60 days, including a video or phone conference if either party asks. Deadlines for bringing a claim are paused during that time.

17.2 Binding individual arbitration

Any dispute, claim or controversy arising out of or relating to this Agreement, an Order Form, or the Service (a “Dispute”) will be resolved by final and binding arbitration. This includes Disputes about the validity, scope or enforceability of this arbitration agreement, which the arbitrator decides. It covers claims based on contract, tort, statute, fraud or any other legal theory, and it applies to Disputes that arose before this Agreement took effect. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section 17.

17.3 Exceptions

Either party may:

• bring an individual claim in small-claims court, as long as it stays there;
• go to court for a temporary restraining order, preliminary injunction or other equitable relief to protect its intellectual property, its Confidential Information, or the security of the Service, pending arbitration of the merits;
• go to court to collect undisputed fees.

17.4 Rules, arbitrator and location

The American Arbitration Association (“AAA”) will administer the arbitration under its Commercial Arbitration Rules in effect when the arbitration is filed (adr.org), as modified by this Section 17. If a court or the AAA decides that you are a consumer, the AAA Consumer Arbitration Rules apply instead. A single arbitrator will decide the Dispute. For claims over $1,000,000, the arbitrator must be a retired judge or an attorney with at least 15 years of commercial or technology-law experience.

The arbitration will be held in Wayne County, Michigan, unless the parties agree to hold it by video conference. Claims of $25,000 or less may be decided on written submissions if either party asks. The arbitrator must apply the law and this Agreement, including its limitations of liability, and must issue a reasoned written decision. The award is final. Any court with jurisdiction may enter judgment on it.

17.5 Costs

Filing, administrative and arbitrator fees are paid as the AAA rules provide. If the AAA Consumer Arbitration Rules apply, Social Anger Labs will pay all fees beyond the consumer filing fee. Each party pays its own attorneys’ fees and costs, except that the arbitrator may award them to the prevailing party where the law or this Agreement allows, or where a claim or defense was frivolous or brought for an improper purpose.

17.6 Class action and jury trial waiver

Each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one Customer’s claims, and may not preside over any form of class or representative proceeding. Each party waives the right to a jury trial.

17.7 Mass filings

If 25 or more similar demands for arbitration are filed by or with the help of the same law firm or organization within 90 days, they will be handled in batches. Each batch holds up to 25 demands, with one arbitrator per batch, and the AAA’s mass-arbitration procedures apply where available. The parties will choose the first batch together and try to use its results to resolve the rest. Deadlines for the waiting demands are paused until their batch begins.

17.8 Your right to opt out

You may opt out of this arbitration agreement within 30 days of the day you first accept this Agreement. To opt out, email info@socialangerlabs.com with the subject “Arbitration opt-out,” your name or business name, and your account email. Opting out does not affect any other part of this Agreement. If you opt out, Section 18 governs where disputes are heard.

17.9 Severability and changes

If Section 17.6 is found unenforceable for a particular claim or remedy, that claim or remedy (and only that one) will be decided in court under Section 18, after the individual arbitration of all other claims. If any other part of this Section 17 is found unenforceable, the rest still applies.

If we make a material change to this Section 17, it will not apply to a Dispute that we already knew about before the change. You may reject the change by emailing us within 30 days of it taking effect, in which case the earlier version continues to apply to you.

18. Governing law and venue

This Agreement is governed by the laws of the State of Michigan and applicable U.S. federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The Federal Arbitration Act governs Section 17. Some claims are not subject to arbitration, including claims where arbitration is excluded or opted out. For those claims, each party agrees to the exclusive jurisdiction of the state and federal courts located in Wayne County, Michigan.

19. General terms

• Changes. We may update this Agreement. For material changes, we will give at least 30 days’ notice by email or in the Service. Changes take effect at your next renewal, or on the date in the notice if you continue using the Service after that date. Changes do not alter a signed Order Form during its term.
• Notices. We send notices to your account email. Send legal notices to info@socialangerlabs.com.
• Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as outages of internet, power, cloud or payment providers, natural disasters, labor disputes, or government action. This does not excuse payment obligations.
• Assignment. Neither party may assign this Agreement without the other’s consent. Either party may assign it without consent to a successor in a merger, acquisition, or sale of all or substantially all of the assets related to this Agreement.
• Export and sanctions. You will comply with U.S. export-control and sanctions laws. You will not use the Service in, or provide it to anyone in, a sanctioned country, or to a restricted party.
• Independent parties. The parties are independent contractors. There are no third-party beneficiaries.
• Entire agreement. This Agreement, any Order Forms, the Terms of Use and the Privacy Policy are the entire agreement on this subject and replace earlier agreements. Purchase-order terms you send do not apply. Waivers must be in writing. If a provision is unenforceable, it will be enforced as far as possible and the rest remains in effect.

20. Contact

Social Anger Labs, LLC
Email: info@socialangerlabs.com
Web: socialangerlabs.com